Shipping policy

1. Order Processing Time

  • Orders are typically processed within 1–2 business days in off-peak season and 3–5 business days in peak season, excluding weekends and holidays.
  • You will receive an email notification with tracking information once your order has been processed.

2. Shipping Methods & Delivery Time

  • We ship small parcels by UPS and pallets with shipping companies.
  • Shipping time is typically within 5 business days.
  • We currently only accept orders within the United States. For international shipping inquiries, please contact us at support@moment-of-living-japan.com

3. Shipping Costs

  • Small parcel shipping costs are calculated at checkout based on the weight/dimension of the parcel and delivery address.
  • Pallet shipping costs are calculated at checkout based on the pallet weight and delivery address.
  • Please contact support@moment-of-living-japan.com if you have any questions regarding your shipping cost.

4. Shipping Restrictions

  • We currently ship to U.S. addresses only.
  • We do not ship to P.O. boxes or APO/FPO addresses.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery on the shipping carrier’s website.

6. Missing or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact our customer service team within 7 business days of the expected delivery date. We will assist you in resolving the issue, either by providing a replacement or processing a refund.

7. Address Accuracy

Please double-check that your shipping address is correct before completing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

8. Delivery Delays

Delivery times may occasionally be delayed due to weather conditions, holidays, or other unforeseen circumstances. If there is a delay, we will notify you as soon as possible.

9. Returns & Exchanges

  • Small Parcels: Please inspect the condition of boxes and goods upon receipt.
  • Pallet Shipments: If there is obvious damage, please alert the driver and make a note on the bill of lading before signing acceptance of goods.
  • All concealed damages or shortages must be reported within 10 days after receipt of goods to qualify for return or exchange.
  • Please provide images of damaged goods when submitting a damage claim.
  • Merchandise returns will not be accepted without prior authorization. Returned merchandise must be in original cartons and in new condition.
  • Returns are subject to a 25% restocking charge.

Please contact customer service at support@moment-of-living-japan.com regarding returns and exchanges.